Policies

  

PICK-UP ORDERS

Pick-up your order at our Oakville service location.

Our helpful staff will load the order in your vehicle for you. 


DELIVERY ORDERS

Short on time and want us to come to you? Not a problem! We can deliver to you transporting safe hot or cold food direct to your door or location. Our delivery staff will assist with basic set up and ensure that your order is on time. All items are sent in 

Disposable containers and platters. Delivery charges are based on delivery location, menu selections  and are scheduled within a 30 minute window of your choice. 


PRESTO SET UP

A Presto Set Up is a delivery option with an elevated presentation but without staff.

The delivery team will come to your location and set up your purchased food items using linens, chafers, decorative platters or risers according to contracted menu. A 20% service charge based on a $750 minimum food and beverage cost will apply in addition to rentals of linen, chafers, and pick up of the equipment. Presto Set Ups are scheduled one hour prior to your event and are contingent on availability 


FULL-SERVICE EVENTS

Great for large groups, Special events, BBQ cooking on site, we will do everything required 

to create the perfect event so you can relax and enjoy your special event. 

Event staff hours will be charged based on your specific event details. Most events require two-hour set up and a one hour cleanup in addition to your actual event time. 

Full Service events may require a venue or site visit and client meeting to produce a proper proposal. 

Hourly Staffing, delivery, rentals and a 20% Operations charge will be applied. 


ORDERING INFORMATION 

We encourage you to call and reserve the date and time of your event as soon as possible, and do suggest that all delivery and pick up orders be made 72 hours in advance of the event.

Some orders placed within 72 hours may be accommodated but menu items and delivery times will be limited

Presto Set Up orders are to be placed FIVE business days prior to the event date and are contingent upon availability . 

DiStasi Catering will not process any orders without payment in full, a signed contract and signed Terms and Conditions. 

Large orders, Prime Dates and Specialty items may need advanced notice. 

Many Dates in the holiday season and maxed event dates will close off so don’t hesitate!

Please contact a Presto specialist for details.


Payment Terms

Acceptable payment types include: 

Cash, Credit Card (Visa, MasterCard, Discover, American Express), as well as corporate and bank checks. 


Cancellations: 

All cancellations must be made by phone. 

No emailed or faxed cancellations will be accepted. 

Cancellations within 24 hours of event will be charged 100% of total contracted price. 

*All order communications must be directed through our Catering Office*


Delivery Charges

Residential Drop Off Within 10 miles $40.00

Business Delivery  by order